First, we are truly sorry that you are going through this unpleasant experience. 

Now, in order to fix this, both you and Lemonkind have to work together. How? Read below.

The first step is on you.

If you did not receive your order, your tracking information states that your package was delivered, and you chose to forgo shipping insurance then the first step is to contact Fedex and file a claim.

You can do that over the phone or online (https://www.fedex.com/apps/onlineclaims/).

At the end of filing a claim you will receive either a Claim Number or a Trace Number. (If you decide to call, please make sure that the agent gives you this number or any number that can identify the claim).

Once you have a trace number, please send that over to us via email (support@drinklemonkind.com). Remember to include your Order Number, Delivery Address, and Full Name in your message.

Then, it's our turn.

We will also contact FedEx and file a claim as well, using the trace number you provide.  We have found out that the approved claims success rate increases when both the receiver and the sender file claims for the same delivery.

Lastly, we wait.

Sometimes, this can be a lengthy process. It could take up to 45 days for the carriers to find a resolution to most claims. 45 days is a lot, we know. We will be frequently looking into your order and contact you as soon as we hear back from the carrier.

Is that it?

In short: yes. If you have other comments or questions, you can reach out directly to one of our agents through our contact form.