Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e.Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.