Thank you for giving us the opportunity to play a part in your health journey. Although we’re sad, we totally get that sometimes things just don’t work out and if that’s the case, we offer (within limitations and up to a maximum $100 refund) a money-back guarantee.
This guarantee is valid up to 30 days after your purchase and allows you to receive a refund for your purchase (excludes the cost of all shipping, handling, and re-stocking fees). Cases are handled on a case-by-case basis and are subject to limitations since the returned product cannot ever be resold or put back into sellable inventory.
To receive a US-based prepaid shipping label and your refund please contact us via email at firstname.lastname@example.org. Please make sure to provide your name, last name, order number, and the best way to reach you.
For International orders (non-US based), please contact our support team for the most updated returns instructions.
We do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes.
SPECIAL NOTE: These terms do not apply to promotional, bundles, volume purchases (2 or more items), discounted, or BOGO items. No Refunds or returns will be accepted for these items.
THIRD PARTY WEBSITES: Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e. Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.
After following the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days.