The Lemonkind refunds policy is designed to support our customers, while at the same time ensuring we can continue to provide a quality product and service to happy customers for years to come.
Because these are food items, and with our commitment to quality, our policy is that all cancellations or changes must be received before the product ships in order to avoid penalties. Otherwise, no refunds or credits will be issued. We hope you understand.
Any requests for a refund before, during, or after consuming any of our superfood juice beverages and all cleanse products due to medical issues will be handled on an individual basis. A doctor's proof of condition is required. No refunds will be issued for a negative experience. Factors such as diet, activity level, caffeine or sugar intake, and preparation are just a few of many factors that will determine your experience while consuming our beverages.
Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e. Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.