The Lemonkind refund's policy is designed to support customer satisfaction, while at the same time ensuring we can continue to provide a quality product and service to happy customers for years to come. With our commitment to quality, our policy is that all cancellations or changes must be received before the product ships in order to avoid penalty. Otherwise no refunds OR credits will be issued. Any requests for a refund before, during or after consuming any of our superfood juice beverages and juice cleanse products due to medical issues will be handled on an individual basis. Doctor's proof of condition is required. No refunds will be issued for a negative experience. Factors such as diet, activity level, caffeine or sugar intake, and preparation are just a few of many factors that will determine your experience while consuming our beverages.