We now offer “FREE Economy Shipping + Insurance against Loss/Theft: Direct Signature required at delivery address” in order to provide Shipping Protection. Simply select to protect your order at checkout and your package is protected from any loss, damage, or theft.
If you selected theInsured Shipping Method or any of the FedEx Paid options to your order and now are experiencing issues, please reach out to us right away by email us your order number to firstname.lastname@example.org.
Please note that should you chose to deselect shipping protection and select “FREE Economy Shipping (Uninsured)” LEMONKIND is and will not be liable for lost, damaged, or stolen items.
If you did not receive your order and your tracking information states your package was delivered and you chose to forgo shipping insurance you will have to contact FedEx and file an investigation for a missing package. Once you have a trace number, please send that over to us via email (email@example.com), and we will file a claim on your behalf. Please note it sometimes take up to 45 days for FedEx to find a resolution to most claims.