DAMAGED OR MISSING ITEMS INSIDE
If products in your order are damaged or arrive in poor condition, please contact us right away at firstname.lastname@example.org or contact us by filling up this FORM. Please remember to attach pictures as that will help expedite the resolution of the claim.
LOST OR STOLEN PACKAGES
We now offer a Shipping Protection option: Simply select to protect your order at checkout and your package is protected from any damage or theft.
If you selected the Insured Shipping Method or any of the paid shipping options to your order and now are experiencing issues, please reach out to us right away at email@example.com
Please note that should you chose to deselect shipping protection and select “FREE Economy Shipping (Uninsured)” LEMONKIND is and will not be liable for lost, damaged, or stolen items.
If you did not receive your order and your tracking information states your package was delivered and you chose to forgo shipping insurance you will have to contact the shipping carrier and file an investigation for a missing package. Once you have a trace number, please send that over to us via email (firstname.lastname@example.org), and we will follow up on your behalf. Please note it sometimes takes up to 45 days for the carriers to find a resolution to most claims.